Privacy Policy

We do not automatically capture or store information about you while you use our web site, other than certain items of data collected as a matter of course by web servers in the process of their normal operation. These items include but are not limited to session details such as your IP address, browser type and the session date and time. This information is non-personal data and is only used for system administration and to provide statistics to enable us to evaluate use of the site. We do not use cookies or other files on your local computer for collecting or storing personal information about you either for provision of our web site service or for any other purpose.

When placing an order, customers will be asked for personal information. This may include but is not necessarily limited to their payment details, postal address and telephone contact details. In all cases we will only use information provided to us so that we may process your order. The information we collect about you is held by us until the order is fulfilled and payment is cleared, all personal information is then archived and stored for our records. We do not store any credit/debit card details. Credit/debit card payments are processed by PayPal. Except where outlined above, no other copies or duplicates of this information are taken. Access to this data is available only to employees of Jackie's Flowers. We will not provide your personal information to any other third party for any purpose without your prior written consent.

Website Policy

At Jackie's Flowers we try to have a variety of flowers available all the time, but please be aware that the pictures on our website are a guide to what your arrangements will look like. Depending on seasonal changes and availability, colours or types of flowers may vary, but the style of the arrangement will be the same. However, rest assured if the arrangement you pick is just lillies, it will indeed be just lillies. If you specifically want certain flowers or colours, please inform us as far in advance as possible before ordering. This will prevent any miscommunication or disappointment.

Delivery Policy

We deliver locally and around the Southampton area.  Local deliveries are free within 3 miles of our location, delivery fees will increase proportionally as the distance to the delivery address increases further from our location, you will be notified of this fee when placing an order.

Cancellation Policy

Should any customer place an order and then need to cancel the order, the cancellation must be made 24 hours prior to the delivery of the order. If the cancellation is received after this period or after the order is delivered then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of an incorrect or unclear address. The customer can obtain new information so the order can then be properly delivered.

Refund / Exchange Policy

At Jackie's Flowers we sell fresh, perishable items and we will guarantee that the flowers delivered are the freshest we have. We do not give refunds after the order has been delivered, but we will exchange within 3 days of delivery if you are not happy. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. A refund cannot be issued if the recipient has not followed the provided instructions consequently leading to the premature deterioration of the flowers.

These Policies are updated from time to time so please do review this page regularly.